Terms

Terms of Service

Effective date: July 29, 2026

These terms apply when you use Lumora Lens for personalized social-post planning, creative production, approval, scheduling, publishing, or related custom services.

Service scope

Lumora Lens uses AI-assisted agents with the business information you provide to develop a content direction and prepare social graphics, videos, and captions for optional weekly review and automated scheduled publishing. This is automated scheduled publishing rather than person-managed publishing. Growth Share includes 4 static or carousel posts for 1 connected profile and up to 20 eligible routine replies. Starter includes 8 static or carousel posts for 2 connected profiles, planning, optional weekly approval, scheduled publishing, and a monthly summary. Growth includes 12 posts, with up to 2 simple short-form videos, for up to 5 connected profiles, plus supported interaction organization, eligible routine replies inside owner-authorized rules, review-mode drafts, possible-lead alerts, and weekly reporting. Autopilot includes 18 posts, with up to 4 simple short-form videos, for up to 8 connected profiles, plus routine question organization, AI-assisted qualification prompts, priority owner handoff, custom response rules, and advanced reporting. Lumora publishes scheduled content and sends only eligible routine replies that match the rules you authorize. Uncertain or sensitive conversations wait for you. One simple video uses one monthly post slot. The specific revisions, turnaround targets, and any Enterprise or quoted support depend on the plan or written quote you purchase.

Routine engagement is limited to the selected plan allowance. Starter and Growth may send eligible low-risk replies that match owner-authorized rules. Autopilot may also use approved qualification and routing rules. Uncertain or sensitive conversations, disputes, refunds, crisis response, final sales decisions, paid advertising, influencer outreach, and guaranteed outcomes are excluded unless a separate written scope expressly says otherwise.

Onboarding and business information

You agree to provide accurate services, offers, prices, dates, locations, claims, testimonials, contact details, brand assets, and publishing instructions. Work and scheduling may pause when required information, access, approvals, or usable source material is missing.

You must not send passwords. Supported social profiles should be connected through an authorized platform or scheduling-provider connection flow.

Approvals and supervised Autopilot

Optional content approval requires you to review no more than one week at a time by the stated deadline. Delayed approval may move the publishing calendar. When you approve a post or authorize a publishing rule, you confirm that its facts, creative assets, claims, links, and requested publishing time are acceptable.

Starter and Growth can send eligible routine replies within the allowance and rules you authorize. Autopilot adds approved qualification context and owner routing. Uncertain or sensitive replies wait for you. You remain responsible for notifying us promptly about expired offers, changed prices, unavailable services, closed dates, prohibited topics, sensitive conversations, or other facts that should stop or change publishing or engagement handling.

Interaction data and authorization

When a plan includes engagement organization, Lumora Lens may access supported comments, messages, reviews, thread metadata, draft replies, qualification signals, possible-lead alerts, and owner-handoff status through the connected platform authorization. We use this data to organize routine interactions, send eligible routine replies within owner-authorized rules when automation is enabled, prepare drafts when review mode is selected, and prioritize owner handoff. We do not use this data to handle sensitive customer support, disputes, refunds, crisis response, sales follow-up or closing, paid ads, or other excluded work.

Connected platforms

Publishing depends on third-party platforms and scheduling providers. Their outages, reviews, permissions, token expirations, account restrictions, format limits, and policy changes are outside Lumora Lens's control. We may retry, reschedule, request reconnection, or provide the finished post for manual publishing when scheduled delivery is unavailable.

You are responsible for maintaining an eligible account and following each platform's terms, advertising rules, disclosure requirements, and industry policies.

Plans, billing, and cancellation

One-time projects are billed at the amount shown at checkout or in the accepted quote. Recurring plans are billed in advance on the selected cadence and renew until canceled. Add-ons, extra profiles, extra locations, rush work, or scope expansions may create additional charges after approval.

Each self-service plan covers one brand. Starter supports 2 connected profiles, Growth supports up to 5, and Autopilot supports up to 8. Multiple brands, multiple locations, team roles, integrations, or other requirements outside those limits are scoped through Enterprise and are available by contacting us.

Growth Share. Growth Share is billed at $20 monthly plus 3% of verified net-new subscription revenue. A subscriber qualifies only when the selected Stripe or Square account records that subscription after both Growth Share activation and the provider connection. Revenue share applies for no more than 6 months for that subscriber, with a maximum variable fee of $100 for that subscriber and $300 across the workspace in any calendar month. Existing subscribers, sales and similar taxes, refunded amounts, credited amounts, disputes, and chargebacks are excluded or reversed from eligible revenue. Discounts are reflected in the amount actually paid. Growth Share cannot be combined with affiliate or referral discounts.

Growth Share requires one active billing-provider connection through OAuth so Lumora can verify new subscribers, paid subscription invoices, and later adjustments. You can choose Stripe or Square, but only the provider selected in your dashboard counts toward Growth Share. Lumora applies each accrued variable fee to your Lumora Stripe customer balance for the next invoice and records the calculation in the dashboard. If a later refund, dispute, or chargeback reduces an already measured payment, Lumora applies a corresponding credit up to the fee originally recorded. Stopping the selected connection ends new attribution and pauses Growth Share automation until you reconnect or move to another plan. Fees already accrued before disconnection or cancellation remain due, subject to any later eligible reversal.

Stripe shows the fixed amount due before you confirm your selected plan. For Growth Share, checkout also shows the variable rate and caps before consent. Your paid monthly or annual subscription begins after payment succeeds and renews on the schedule shown at checkout unless you cancel before the next renewal. Plan activation depends on available onboarding capacity.

You may cancel a recurring plan before the next renewal. Cancellation stops future renewals but does not refund a billing period that has started. Work already scheduled for a paid period may be completed, adjusted, or stopped according to the agreed offboarding date.

You can cancel from the account dashboard or by contacting support at contact@lumoralens.com. To avoid a renewal charge, cancellation must be completed before the renewal time shown in your account.

Revisions and changed scope

Each offer includes only the revision batches stated on its page or quote. A revision corrects work against the approved direction; a new offer, campaign, audience, brand, location, creative direction, or source-material set may require a new scope. Unused revisions do not roll over unless stated in writing.

Refunds

Fees are non-refundable after strategy, production, or a paid service period begins. Lumora Lens may review duplicate payments, verified billing errors, or work that could not start because Lumora Lens was unable to provide the purchased service. Platform outages, delayed customer approvals, unused deliverables, changed business plans, or missing customer inputs do not automatically qualify for a refund.

Affiliate and referral programs

Customer referrals give an eligible new business 20% off its first two paid subscription months. The referring customer earns a $100 Lumora Lens account credit after the referred business completes two paid months in good standing. Credits are not cash, are limited to the referring customer's subscription balance, and may be withheld or reversed for refunds, disputes, duplicate accounts, self-referrals, billing-identity matches, or other abuse.

Professional affiliates are governed by the separate Affiliate Program Terms. They explain permanent first-qualified attribution, commission qualification, payout review, required disclosures, prohibited promotion, reversals, taxes, and program termination.

Customer rights and responsibilities

Intellectual property

You retain ownership of the original materials you provide. After full payment, you may use the final approved posts created specifically for your business in its ordinary marketing. Lumora Lens retains ownership of its underlying systems, reusable processes, prompts, frameworks, design methods, software, and pre-existing materials.

No guaranteed results

Lumora Lens does not guarantee followers, reach, engagement, leads, appointments, revenue, sales, platform approval, or other business outcomes. Results depend on the offer, audience, market, account history, platform distribution, customer follow-up, and factors outside our control.

Legacy purchases

Customers who purchased a digital product before the personalized-service transition may continue to request reasonable delivery support using the original purchase email and transaction details. Those historical purchases remain governed by the license and delivery terms presented when they were sold.

Availability and liability

We may update service features, supported platforms, pricing, providers, or plan limits. To the fullest extent allowed by law, Lumora Lens is not liable for indirect, incidental, lost-profit, lost-data, or consequential damages. Our total liability for a paid service is limited to the amount you paid Lumora Lens for the affected service period or one-time project.

Contact

For billing, scope, cancellation, or service questions, contact contact@lumoralens.com.